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Customer Service: 949.484.9148

Returns & Replacements

We take great pride in our reputation for quality and great value. If for any reason you are dissatisfied with your purchase, we will be more that happy to assist you with a prompt refund or exchange.

Please follow these steps to return your package:
You must contact Hollywood Exotic Shop before you send your package to obtain a Return Authorization # (RA#).

  • Any package received without (RA#) will be refused by our front desk and will be returned.
  • Please write your issued RA# number on the outside of your return package so it can be visible and easily be viewed.
  • 15% restocking fee will be charged for all returned packages with an RA#.
  • 15% restocking fee will be charged for all refused packages.
  • 30% restocking fee will be charged for all returned packages without an RA#.
  • All refused packages will be subject of shipping charge and 15% restocking fee charges.
  • All orders cancelled before shipping will NOT BE CHARGED.
  • The restocking fee will only be applied on the returned items and not the exchange items.
  • All custom made items are non refundable nor exchangeable.
  • Money will be refund only 15 days of purchase (Customer receiving the product), otherwise a store credit will be issued for your next purchase.
  • All body stockings, panties and other items that have direct contact with the crotch area can not be returned or exchanged.
  • All pre-packed and sealed items cannot be returned if opened.
  • All Clearance and Sale Items are final Sale. No return or Exchange.
  • Returns must be returned with the original tags and package and in resalable condition.
  • All Returns must happen before 7 days from receiving the package.
  • All Costumes must be returned/exchanged before October 15th.